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Received an ADA Demand Letter? Here's What to Do

If you've received an ADA website accessibility demand letter, don't panic. Courts reward good-faith remediation. This guide walks you through your options.

What to Do First

  1. Don't panic. Receiving a demand letter is stressful, but it does not mean an automatic lawsuit. Many demand letters are sent en masse and settle for reasonable amounts.
  2. Document everything. Save the demand letter and any related correspondence. Take screenshots of your website as it exists today. Do not make changes before documenting the current state.
  3. Run an immediate scan. Use our free scanner to document your current compliance status. The resulting report with timestamp serves as a baseline for your remediation efforts.
  4. Consult an attorney. Accessibility law is complex and varies by jurisdiction. An attorney specializing in ADA compliance can advise on the best response strategy for your specific situation.

How WCAG Scanner Reports Help

Our compliance reports include timestamped evidence of your scan results, which can be used to demonstrate good-faith remediation efforts to a court or plaintiff's attorney.

  • PDF reports with clear score and violation breakdown
  • Dated evidence of your compliance status
  • Detailed fix guides showing specific remediation steps
  • Monitoring history proving ongoing compliance efforts
Run Your Free Scan Now

Sample Response Template

This is a starting point for discussion with your attorney. Do not send this without legal review.

[Your Name / Company Name]
[Your Address]
[Date]

Re: Accessibility Compliance — Good Faith Remediation Response

Dear [Law Firm or Plaintiff Name],

We acknowledge receipt of your correspondence regarding website accessibility
concerns. We take these matters seriously and are committed to providing an
accessible digital experience for all users.

We have already taken the following steps:

1. Conducted a comprehensive WCAG accessibility audit using automated
   scanning tools (axe-core engine) on [Date].
2. Identified and documented all accessibility violations, categorized by
   severity level.
3. Implemented fixes for all critical and serious issues, with documented
   before/after evidence.
4. Established a quarterly re-scan schedule to maintain ongoing compliance.

Enclosed is our current accessibility compliance report including scan results,
remediation actions taken, and our ongoing maintenance plan.

We remain committed to achieving and maintaining WCAG 2.1 Level AA compliance
and will continue to monitor and improve our site's accessibility.

Sincerely,
[Your Name]

Frequently Asked Questions